If you are not completely satisfied with your order or if an item you ordered is defective, you have 10 days to obtain a refund, an exchange of equal value on our website or to request a credit note.

For all returns of merchandise, you must first send us a copy of your original invoice as well as a message telling us the reason for the return and all information regarding the model you want to return (model name and of the company, size and color) in order to receive a return number. You will need to add this returns number to the package you send to us. Here is the email address to contact us: service.ananasbananas@gmail.com

As soon as you receive your number, you have 10 working days to send the goods. Please note that returned clothing must be in its original condition, which means that it must not have been worn and/or washed and the labels must be present on the returned item.

SALE ITEMS ARE NEITHER EXCHANGEABLE OR REFUNDABLE. 

Return address :

Pineapple & Bananas
Website Return
6583A St-Hubert

H2S 2M5, Montreal

Delivery costs for an exchange or return

Delivery costs for an exchange or return of merchandise are the responsibility of the customer. However, ananas bananas will be responsible for paying the delivery costs for the item you purchase in return.